Crypto FAQ
Gain deeper crypto insights and accelerate your growth with our AI-powered analytics platform. Make informed, data-driven decisions to achieve outstanding results.
Your security is our priority. Novione Patrimoines employs bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We comply with strict financial regulations in Canada and undergo regular independent audits. Your funds are insured against unauthorized access, so you can trade with complete confidence.
- Comprehensive guides and round-the-clock support
- Risk-free demo account to practice trading with virtual funds
- Automated tools that handle the work for you
- Start small from just and learn while you trade.
Withdrawals to bank cards typically process within 1-3 business days for most regions, while crypto withdrawals to external wallets are usually completed within 30 minutes. Processing times may vary depending on your bank and verification status.
We generate revenue through premium features and volume-based partnerships with exchanges—never through user fees. There are no hidden charges; you'll always see the exact transaction amount before you confirm.
Yes! Novione Patrimoines is available in over 98 countries worldwide and growing. Simply select your country during registration to check availability and view localized payment options tailored to your region. We comply with all applicable local regulations to ensure your trading experience remains safe and legal.
- AI-powered recommendations – Get personalized cryptocurrency suggestions tailored to your risk profile
- Ready-made portfolios - Pre-curated bundles such as "Starter Pack" and "DeFi Bundle"
- Live market signals - Real-time buy and sell alerts for top cryptocurrencies
Our support team is available 24/7 through live chat and email at info@novione-patrimoines.com, with an average response time under 15 minutes for urgent matters.
-
Licensed Service
- Registered with FinCEN, FCA, and CySEC
- Independent third-party audits
-
Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's regulations
- KYC verification required where applicable
-
Your Funds Are Protected
- Bank-grade security, just like your online banking
- 95% of assets stored offline in cold storage
-
Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA, SWIFT – no fees)
- PayPal (instant processing)
-
Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT – no fees)
- QR Code Scanning for Mobile Wallets
Crypto Support
Customer Support & Assistance
For all inquiries, please contact your partner broker directly. If you don't yet have an account with a trusted brokerage partner, let us know and we'll help you get started. Should you encounter any issues with your trading partner's support, reach out to us and we'll work to resolve the matter.
Support Hours
Our customer service team is available 24/7 to assist you. In the rare event that immediate support isn't available, our specialists will respond to your inquiry as quickly as possible.
